Data Protection Assured

35bed's Privacy Policy

Your personal information is completely safe with us. Learn in detail here how we collect, store, and protect your data.

Last Updated: January 2026

Introduction and Purpose of This Policy

35bed gives the highest priority to the privacy of Bangladeshi users. This privacy policy describes how we collect, use, share, and protect the personal information of users on our platform. By using 35bed's services, you are considered to have fully accepted the terms of this policy.

1 Who This Policy Applies To

This privacy policy applies to all individuals who use the 35bed website and related services. If you browse our site, create an account, participate in games, or contact us in any way — this policy applies to you. If you do not agree with the data processing described in this policy, please refrain from using our services.

What Types of Information We Collect

2 Information You Provide Directly

Information you provide directly when registering an account on 35bed or using our services:

Full name and date of birth (for age verification)
Email address and contact details
Mobile number (for bKash, Nagad, Rocket transactions)
Identity verification documents (National ID card)
Bank or mobile banking account details
Any messages or requests submitted when contacting us

3 Information Collected Automatically

Some technical information is collected automatically when you use our platform:

IP address and device identifier information
Browser type, operating system, and device type
Time of site visits and page view history
Information collected through cookies and similar tracking technologies
Gaming activity, betting history, and transaction records
Login logs and duration of account activity

How We Use Your Information

4 Purposes for Using Your Information

35bed uses your personal information only for legitimate purposes. The main purposes for which we use your information are described in detail below:

Account Management: To create, verify, manage, and secure your account.
Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Identity Verification: To confirm the minimum age of 21 and to prevent fraud.
Customer Support: To provide assistance through 24/7 Bengali live chat support and email.
Service Improvement: To analyze platform performance and improve the user experience.
Promotional Communications: To send information about bonus offers and updates (which you can unsubscribe from at any time).

Cookies and Tracking Technologies

5 What Are Cookies and How We Use Them

Cookies are small data files stored on your device. 35bed uses the following types of cookies:

  • Essential Cookies: Required for the basic functionality of the site. Without these, the site will not work properly.
  • Functional Cookies: Help remember your preferences and settings.
  • Analytics Cookies: Used to analyze site performance and for improvements.
  • Security Cookies: Used for fraud detection and account protection.

You can manage cookies through your browser settings. Please note that disabling cookies may cause some features of the platform to not work properly.

Information Sharing with Third Parties

6 Who We Share Information With

35bed never sells your personal information to third parties for commercial purposes. However, specific information may be shared in the following circumstances:

Payment Processors: Information necessary to complete financial transactions with institutions that handle bKash, Nagad, Rocket, and bank transfers.
Service Providers: Trusted third parties for technical infrastructure, hosting, and analytics services — who operate under strict confidentiality agreements.
Legal Requirements: Disclosure of information in compliance with the law in response to a court order or a valid request from a government authority.
Fraud Prevention: With relevant authorities in the investigation of cybersecurity threats or fraud.

Security Measures for Your Information

SSL Encryption

All your data transmissions are secured through SSL (Secure Sockets Layer) encryption technology. This technology protects your information from unauthorized access.

Firewall Protection

Strong firewalls and advanced cybersecurity measures protect our servers from all types of external attacks.

Access Control

Only authorized personnel can access your information. Every access is logged and regularly audited.

Your Rights

7 Your Rights Regarding Personal Information

As a registered user of 35bed, you have the following rights regarding your own information:

Right to Access: You can request to know what information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete information stored in your account.
Right to Erasure: In certain circumstances, you can request that your information be deleted.
Right to Restrict Processing: You can request that processing of your information for a specific purpose be stopped.
Data Portability: You can request to receive your information in a structured format.
Right to Opt Out of Marketing: You can opt out of receiving promotional emails or messages at any time.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request as quickly as possible.

Data Retention Period

8 How Long We Keep Your Information

35bed retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:

  • All account information is retained for the duration that the account remains active.
  • Even after an account is closed, financial transaction records are kept for a specified period in accordance with applicable law.
  • In the case of an active dispute or legal claim, relevant information is retained until the matter is resolved.
  • Information required for fraud prevention is retained in accordance with our risk management policy.

Once the specified period has ended, we securely delete or anonymize your personal information.

Protection of Minors

9 Restrictions for Those Under 21

35bed's services are for individuals aged 21 and above only. We do not intentionally collect personal information from any minor. If we become aware that a minor has created an account, that account will be closed immediately and the stored information will be securely deleted. If a parent or guardian believes their child is using our platform, please contact us immediately via live chat or email.

Changes to the Privacy Policy

10 Process for Policy Changes

35bed may update this privacy policy as needed. For any significant changes, we will:

  • Update the "Last Updated" date at the top of this page.
  • Notify registered users of significant changes via email.
  • Users may be asked to review the new policy upon login.

Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

Contact Us

Privacy-Related Contact

If you have any questions about this privacy policy or any requests regarding your information, please contact us through the following.

Live Chat
24/7 Support Available in Bengali
Response Time
We will do our best to respond to your request as quickly as possible.